4 BPO Resume For Freshers - Samples, Examples - Download Now!

BPO Resume For Freshers - Sample 1

Arjun Kapoor
Email ID: ****@gmail.com Contact No.: +91-**********
Career Objective
Seeking a Challenging and Responsible position at Entry Level to enhance my management skills.
Profile Summary
  • A multitalented and dynamic person having degree in computer application.
  • Expert in listening and resolving problems.
  • Expert in working pressure situations.
  • Proficient in delivering high quality result.
Personal Qualities
  • Ability to work accurately and pay attention to details.
  • Capable of grasping new concepts quickly.
  • Accurate and precise in all projects and assignments
  • Analytical and problem solver.
  • BCA from Institute Of SDF with 65%
  • HSC from C.B.S.E in 2009 with 57%
  • SSC from C.B.S.E in 2007 with 51%.
Name - Speedometer
Description - In this particular project, we can calculate the speed of cars and bikes on highways.
Computer Knowledge
  • Well versed with Microsoft Office
  • Computer & Internet Applications.
Extra Curricular Activities
  • Clay Painting.
  • Working as DISK Jockey in local Disco.
Personal Details
Date of Birth: MM/DD/YYYYY
Languages Known: English, Hindi, Punjabi.

BPO Resume For Freshers - Sample 2

Debapriya Chateerje
Mobile: +91-******
E-Mail: ******@gmail.com
Career Objective
Seeking a challenging position which provides me managerial assignments in the areas of Operations Management / Team Management with an organization of high reputation.
Career Summary
  • Over 5 years of experience in the areas of Process Management, Operations and Team Management.
  • An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms.
  • A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles.
  • Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.
  • Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.
Key Responsibilities Handled
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Managing and handling relationship with the major corporate clients & ensuring MIS Reporting.
  • Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrics.
  • Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning.
  • Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.
  • Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
  • Realizing process improvements, applying different six sigma tools & techniques in different business processes to enhance productivity & profitability.
  • Mapping business requirements and coordinating the development and implementation of processes in line with the pre-set guidelines, spearheading process transition initiatives.
  • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Handling on-boarding calls for enhancing the service delivery.
  • Turned the clinics the most profitable Pan India at a monthly revenue of 4 Crores INR
  • Performance Award from Regional Business Head - South
  • Efficiently headed the implementation of 8282 inbound sales team.
  • Successfully headed the training program for one of the major BPO service providers.
  • Managed a team of 20 people consisting of sales professionals, voice and accent trainers, and support staff for delivering the project on time.
Project Title: Cross Sales
Client: WER Teleservices Ltd.
Role: Project Leader
Team Size: 5
Role Description: Analyse and implement six sigma tools. Manage the entire team and act as a mentor on the process gaps and corrections.
Project Details: As a telecommunication major, WER Teleservices operated in CDMA and GSM domains. In all for
south India alone, there were 17 support centres catering to inbound, outbound, data, retail, prepaid, postpaid, HSIA, BB and International Customers.
  • Working as Head - Operations in SDF services from Nov'11 - Present.
  • Worked as Assistant Manager - BPO Operations and Process Excellence in OPS Solutions from Dec’09 - Oct'11
  • Worked as Assistant Manager - Operations in ERT Solutions from Apr’07 - Dec’09.
  • Worked as Business Development Manager in EMN Pvt. Ltd. from Jan 2004 - March 2007
  • Executive MBA from WER Open University.
  • P G Diploma in Operations Management.
  • M.Sc. (Biotechnology)
  • B.Sc. (Biotechnology)
Personal Details
Date of Birth: 5th November, 1984
Languages Known: English, Hindi and Bengali
Address: NKSNSKJ

BPO Resume For Freshers - Sample 3

Syeed Mohammad
Email ID: ****@gmail.com
Contact No.: +91-******
Career Objective
A hard working, enthusiastic and energetic professional with 8+years of experience in BPO industry in different domains like Operations, Process Improvement, Client Relationship Management and Customer Service. Aggressively instrumental in reaching out to customer needs and satisfaction; exhibiting self administrative and Customer Care skills for self development and hence expediting and resonating organizational Growth.
Career Summary
  • 8+ years experience in ITES/BPO/ KPO organizations.
  • Exceptional abilities in project design and management with the organizational and supervisory skills to assure success.
  • Success in meeting new technical challenges and finding solutions to meet the need of the client/customers
  • Comfortable working with DB2 mainframe database setup, writing SQL queries and GUI testing.
  • Understanding of hypothesis tests like 1 sample T Test, 2 Sample T Test, 1 Way ANOVA, GLM, Regression etc.
Personal Qualities
  • Delegates and monitors work to meet and beat deadlines.
  • Unmatchable communication skills in written and verbal both.
  • Works well in both team environments and individual assignments.
  • Dedicated, hard working and proven ability to plan, organize the projects in both small and larger groups.
Key Responsibilities Handled
  • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize overall customer experiences.
  • Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
  • Creating & implementing workflows to facilitate structured support in all areas and issues.
  • Ensuring the KPIs are exceeding the agreed SLAs and process fairs above client expectations.
  • Handling external client complaints, coordinating for root cause analysis and preparing CAPA.
  • Organizing MIS of customer complaint and presenting in monthly Quality Review.
  • Strong and regular interaction based on results with the clients in Weekly Tele-Conference calls
  • Handling client and customer escalations on phone and e-mails.
  • Attending weekly / monthly / quarterly and yearly business reviews.
Project Details
Project “Y”: Improving Call Quality
AIM: To improve the call quality scores along with applying current CTQ’s
Duration: 6+ months
Status: Closed
Methodology: DMAIC
  • Completed Seven Habits of Highly Effective People in October 2011
  • Benefits Mastermind Award in November 2011
  • Champions Award June 2010
  • Enthusiastic Client Certificate 2010
  • Premier Team award for 3rd Quarter of 2008
  • Working as process associate in ASD Solutions from July 2007 -PRESENT.
  • Certified Six Sigma Black Belt.
  • PGDBA (Operations) from YUI Distance Learning.
  • BA (Hons.) Mathematics
  • Diploma in Web Designing
  • 12th CBSE Board
Extra Curricular Activities
  • Reading, Music, Played Guitar for college music meets & music society
  • Co-founder of College Rock Band.
  • Formed & play guitar for a Hard Rock Band.
  • Play lead guitar for Classic Rock band.
  • Conduct guitar workshops for young budding guitar players.
Personal Details
Date of Birth: 12th November, 1986
Languages Known: English, Hindi and Telagu
Address: FGGGGGG
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kamlesh 08-31-2014
Resume for BPO jobs
Wasim XXX
Contact: XXXXXX
Mail Id: XXXXXX@gmail.com

Career Objective: To be an asset to my organization by utilizing the recent improving trends and make optimum use of the available resources for the success of the company. More importantly, working harmoniously in a team to bring forth the best from self and everyone.

Work Experience:

-Working with XXXX BPO (Sales Process) as a Team Leader Since XXXX to till date.

Job Summary:

-Handling / managing a team of 25 agents.
-Generating leads.
-Activating idea post-paid connection per person.
-Maintaining login & logout register of the team
-Completing given tasks as and when delegated.
-Reducing Controlled ACW timing.
-Making SLA (Service Level Agreement)
-Preparing MIS reports.

-Worked with XXXXX (Collection Process) as a Team Leader for approximate 15 months.

Job Summary:

-Team Handling
-Handling 0-50 PDD and BKTX

-Worked with XXXXXX (Collection Department) as a Senior C.S.A. later promoted to Team Leader (worked for approximate 18 months).

Job Summary:

Collecting Credit Card Payments.

-Worked with XXXXXX as Society Promoter for approximate 1 year & 2 months.

Job Summary:

-Independently taking care of Society Promotion.
-Distributing coupons and passes of various facilities like Bowling, Go-Carting, One-day trial Membership in shopping malls & societies.
-Taking member on club tour when they come to avail facilities of the club for one-day trial membership.
-Explaining the membership details to those interested in taking membership.
-After Society Promotion getting database of the particular society or individual in the society.

Educational background:

-Pursuing B. Com from XXXX College.
-Passed H.S.C from XXXX Board in year XXXX with XX %.
- Passed S.S.C. from XXXXX Board in year XXXX with XX %.

Certification courses:

-Completed Diploma in Microsoft Office which includes “MS – Office’97 (Word, Excel, Power Point MS-Access), and Internet (E-mail & Net Browsing)” from XXXX Institute.


-Practical, flexible and self-motivated, hardworking person having an urge to learn new things.
- Outstanding ability to develop familiarity with new procedures and services.
-Ability to learn and adapt to new atmosphere, teamwork & commitment.


-Listening to Music.
-Interacting with people.
-Learning New Things.

Personal Details:

Date of birth: XX-XX-XXXX
Languages known: English, Hindi, and XXXX
Address: XXXXX
Shobhana Bhati 11-28-2012
Resume for BPO jobs
Akhilesh XXXXX
Contact: XXXXXX
Mail Id: XXXXX@gmail.com

Career Objective: Seeking a challenging and rewarding career in corporate organizations, work in a multidisciplinary and professional environment that envisages professional and personal growth.

Executive summary:

-Comprehensive knowledge of the principles and methods of customer service
-In-depth knowledge of credentialing procedures as per the NCQA guidelines and knowledge in Claims Process
-Ability to interact professionally with customers and coworkers, both in verbal and written
-Skilled in prioritizing work and completing task with minimum supervision
-Excellent working knowledge of computer applications like Microsoft Word, Excel and Web browser
-Stress tolerance and has the ability to meet tight deadlines.

Experience Summary:

Organization: XXXXX

Total : 6 Years

Team Leader : 1.5 Years

Designation: Team Leader-Operations

-Proven abilities in maintaining excellent employee and customer satisfaction indexes.
-Perform the tasks of monitoring, organizing, and coaching team on a daily basis
-Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
-Identify new ways to increase the Production and Quality to meet the SLA’s
-Facilitate cross-functional communication within employees to improve working environment
-Draft general reports on performance and targets of team members as well as ensure that they exceed the targets.


-Found an automated tool to help team to work effectively.
-Have got appreciations from Client for having zero issues in the projects handled.
-Have got appreciations from Client for achieving 100% quality.
-Selected as SOM (Star of the Month) for the month for my Excellent Performance in the process.
-Received Dream Team awards(2 times) for our best practices & performances

Key skills:

-Passionate to learn and explore new things.
-Ability to adapt to any situation and learn from it.
-Can effectively gel into a team as well as lead and motivate.
-Good Inter-personal and people management skills.
-Going an extra mile to help and work.
-Good Observing and analytical skills.
-Positive Attitude and Work Oriented.

Qualification Summary:

-Arts Graduate from XXXX College in year XXXX with XX %.
-HSC from XXXX School in year XXXX with XX %.
-SSC From XXXXX School in year XXXX with XX %.

Personal Details:

Date of birth: XX-XX-XXXX
Languges known: English, Hindi, and XXXXX
Address: XXXXXX
Shobhana Bhati 11-28-2012
BPO Resume
Mobile: +91-98********

Career Summary

-Experienced and result-oriented professional with two years of experience in BPO sector.
-Experienced trainer for guiding new Customer Executives and agents.
-Support new employees to receive irate calls and assist the supervisors.
-Ensure that the new joiners are able to maintain their AHT.
-Liaison between the management and new employees.

Key Skills

-Excellent communication and analytical skills.
-Expertise in achieving customer satisfaction.
-Expertise in negotiation, managing operations and expenses.
-Expert in site selection.
-Proficient in MS Word, Excel, PowerPoint and Access.

Personality Traits

-Expertise to deal with people diplomatically.
-Excellent team facilitator.
-Ability to adopt any kind of environment.
- Self-starter and quick learner.

Professional Experience

Company Name- XYZ
Customer Care Executive
Aug 20**- Till Date

-Responsible to deal the inbound Fax Instructions sent by Bank Customers.
-Process the instructions as per procedures set by the business area.
-Responsible for reporting the Cash Flow and FEX to the treasury.
-Manage the priority payments by teleconversation with the clients.
-Processed high value client payments and ensure the payments are received before time.
-Handle the team and provide high quality service.


-Received the Service Excellence Award for Aug and Oct 20**.
-Received quality award for the month of Nov 20**.
-Recognized for maintaining excellent quality constantly on outward remittance inputting.

Academic Qualifications

-B.A from “XYZ” University in 20**.
-SSC from “XYZ” in 20**.

Personal Details

-Date of Birth: 25 Sept 19**.
-Languages known: Hindi, French and English.
-Address: XYZ.
Ishita Kispotta 11-27-2012
BPO fresher resume
Mobile: +91-85********
Email: pramod****@gmail.com

Career Objective

Hardworking, responsible and punctual professional seeking for an opportunity to pursue a career where knowledge and skill can be optimally utilized both for the company and for self- growth.


-Well in convincing people.
-Knowledge of working with windows operating system and MS application.
-Good Communication skills
-Possess positive Attitude

Academic Qualification

-BCA from “XYZ” University with an aggregate of 70%.
-HSC from “XYZ”with an aggregate of 65%.
-SSC from “XYZ”with an aggregate of 67%.


-Completed course in English and French language from “XYZ” in 20**.
-Completed Basic computer course from “XYZ” in 20**.


-Got first prize in Intra-college presentation competition.
-Received best student award in HSC and SSC.

Extra-Curricular Activities

-Participated in many singing and dancing competitions.
-Played state level volleyball competition.


-Playing Volley ball
-Writing short stories.
-Reading fictions.

Personal Details

-Date of Birth: 21 Oct 19**.
-Languages known: Hindi and English.
-Address: XYZ.
Ishita Kispotta 11-27-2012