What according to you is a job like at a call center?The purpose of this question to see if you are aware about the type of job you have applied to and if you are aware of what call centers do. So, based on the answers to question number 2 and 3 here, tell the interviewer what you think people employed at call centers do.
Why do you think companies outsource their call centers?There are mainly four reasons for a company to outsource its call center:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise which has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing staff.