4 Quality Assurance Manager Resume Samples, Examples - Download!

Quality Assurance Manager Resume - Sample 1

Mobile: +91 98xxxxxxxxxxx
Mail: nalinXXXXXX@XXXXXXX.com
Professional Summary
  • About 4 years experienced in the field of Pharmaceutical Quality Assurance (API).
  • Compilation ANDA / Dossier and submission of annual updates for ANDA / Dossier.
  • Preparation & review of Tech transfer Protocol and Report.
  • Ability to handle analytical method, cleaning and process validations.
  • Handling of product complaints and providing CAPA for the same.
  • Assist in Internal and External Quality Systems Audits and the CAPA implementation.
  • Preparation and Review of MPR, BPCR and analysis reports.
  • Vendor evaluation and qualification for starting materials and raw materials.
  • Preparation of Annual Product Review (APR).
  • Logging and handling the investigations for deviations, OOS and providing CAPA for the same.
  • Change control management.
  • Provide support to the various divisions for effective and efficient implementation of the Quality Management System.
  • Upgrade Quality Control process.
  • Co-ordinate with Production, QC, warehouse and Maintenance regarding non-conformance & corrective action for the same.
  • Very flexible and adaptable to change.
  • Responsible, operate with integrity and team work.
  • Learning attitude and logical approach.
  • Computer literacy skills in programs that applicable to role, solid written and verbal communication skills.
  • Ability to independently define problems, collect data, establish facts and draw conclusions.
Work Experience
  • Currently working for XXX chemicals and pharmaceuticals ltd. as execute-QA an ISO 9001:2008, ISO 14XXXX1:2XXXX certified company. May 2009 till Date
  • Worked as Asst. Manager - QA at XXXXXX Private Limited, June 2008 till May 2009
Job Responsibilities
  • Planning and Review related activities
  • Reviewing completed production batch record and laboratory records before releasing API for distribution.
  • Making sure that all deviations are investigated and resolved before the release of the batch.
  • Planning the internal audits.
  • Preparing/Reviewing the validation protocols and reports.
  • Preparing / Reviewing the APR.
  • Preparing and reviewing the SOP.
  • Product quality reviews.
  • Making sure that the quality related complaints are investigated and resolved.
  • Checking and approving the BPCRs after completion.
  • Review and approval of qualification protocols and reports for instruments and equipments.
  • Calibration records review.
  • Checking and Inspection Related Activities.
  • Checking the records for the proper maintenance of environment, safety and health of the working personnel.
  • Making sure that effective systems are used for maintaining and calibrating critical equipments.
  • Making sure that the materials are appropriately tested and the results are reported.
  • Making sure that there is stability data update to support retest or expiry dates and storage conditions on API or Intermediates.
  • Inspection of production operation periodically and check on the implementation of Standard Operating Procedures (SOP) during the Production operation.
  • Checking the house keeping and cleanliness of the work places.
  • Quality systems related activity
  • Evaluating the clean room procedures and cleanliness of the working personnel in all departments.
  • Maintenance of job, service, skills, training records of all personnel working in the technical and Pharma areas.
  • Giving training to the personnel and evaluating the skills.
  • To assist Manager-QA in compliance of quality systems e.g. change controls, deviations, incidences, customer complaints etc.
  • To assist Manager-QA and V.P. in continuous systems updation.
  • Rounds in the lab for compliance of GLP.
  • To help in drafting, reviewing and approval of all departments SOP.
  • Document control and maintenance.
  • Giving guidance to colleagues for following quality systems.
  • Auditing and Investigation Related Activities.
  • Preparing/reviewing the internal audit schedules and checklists.
  • To assist Manager-QA and V.P. in NC, OOS and deviations related activities.
  • Assisting the Manager-QA in Audits.
  • Vendor and Supplier Qualification.
  • Complaints investigation and causes identification.
  • Master of Science in Microbiology from XXXXXXX University, India.
  • Bachelor of Science in Chemistry, XXXXXX University, India.
  • Pursuing Master of Science in chemistry.
Technical Skills
  • Computing skills
  • OS XP, Vista & Windows 7
  • Packages MS Office 2003 and MS Office 2007
Personal Details
Date of Birth:
Langauges known:

Quality Assurance Manager Resume - Sample 2

Contact: +91 99xxxxxxxxx;
Email: sanxxxxxxxx@gmail.com
Ability to take a challenging and high performance role in the field of Software Testing and Quality Assurance Engineering.
Working as a Test Engineer in XXXX-XXXXXX through XXXXX Technologies (I) Pvt Ltd Bangalore from DEC-2009 to till date.
  • 2+ years of experience as Test Engineer at “XXXXXX-XXXXXX Bangalore”
  • Good Experience in STP, VLAN, RIP, OSPF
  • Good understanding of IGRP, BGP
  • Good understanding of SHELL/PERL Scripting
  • Good Experience in Manual Testing
  • Good understanding of SDLC, STLC
  • Knowledge of HP QC Tool.
  • Profound understanding of Test processes
  • Expertise in Installation Testing, Sanitary Testing, Functionality testing, Regression testing, Adhoc testing.
  • Versatile Team Player with good communication and Problem solving skills.
Networking Technology: L3 - STP,VLAN,RIP,OSPF,IGRP,BGP
L2: 802.11 b/a/g/n
Scripting Languages: Shell/Perl
Programming Language: C
Tools: QTP,QC, VMware GSX server Version 3.2.0
Traffic Tools: Wire shark
Operating System: Windows 2003/7/XP, Linux, Solaris

Project : EMS (Element Management system).
Organization : XXXXX Technologies
Period : NOV-2010 to Till now.
Role : Test Engineer.
Team Size : 09.

Project Description
  • Element management system(EMS) is the project that gives the high speed internet access to the end users with the help of Base station & EMS server.
  • A single Base station comprised of a Base Transceiver station (BTS) & Radio Frequency subsystems (RFS) and EMS server allows the service provider to manage the system elements , i.e. configure components, monitor alarms, upgrade software etc.
  • Installation testing, sanitary testing & functional testing
  • Responsible for testing different Applications(4)
  • Responsible for testing parameters of each applications
  • Responsible for testing Layer 2 (L2) & Layer 3 (L3) Protocols
  • Debugging shell/shell script codes
  • Responsible for designing and executing the Test cases
  • Worked in real lab environment to resolve technical problems and impart expertise.
  • Responsible for sending progress reports on the weekly basis and resolving technical issues.
  • Responsible for gathering test execution data on daily basis and sending mail to Team.
  • Responsible for getting clarification from the Development Team regarding defects.

Programming language : Java
Operating systems : Windows, Linux
Tools : Quality center , Wire shark


Project : WLAN (WI-FI) Driver
Organization : XXXXXX Technologies
Period : Dec-2009 to Oct-2010.
Role : Test Engineer.

Project Description
  • WI-FI short for Wireless-Fidelity , is a radio Technology that lets users get high speed internet access without being tied by cord or cable to their internet connection by the Services provider called access point by connecting specialized Wi-Fi radio equipment to a broadband modem.
  • These radios Signal equipment transmits data at very high speed using a special protocol (802.11 b/a/g/n) typically over range of 100 to several hundred feet.
  • Responsible for designing and executing the Test cases
  • Responsible for testing different protocol like 802.11(b/a/g/n).
  • Responsible for testing with different Access points.
  • Responsible for testing with different security keys
  • Responsible for Ad-hoc, Performance, and Regression Testing.
  • Worked in real lab environment to resolve technical problems and impart expertise.
  • Responsible for gathering test execution data on daily basis and sending mail to Team.
  • Responsible for sending progress reports on the weekly basis and resolving technical issues.
Technology Programming language : Java
Operating systems : Windows, Linux
Tools : Quality center , Wireshark
  • Best performer of the Team award.
  • Feather in My Cap Award
  • B E in Electronics & communication from XXXXX Technological University (XXTU) in the year of 2009.
Date of Birth:
Languages known:

Quality Assurance Manager Resume - Sample 3

91 98230*****
A responsible and challenging career in a progressive organization with conducive work environment to utilize the individual to achieve its long-term objective.
1. Quality Assurance Manager at NFI Systems (April 2009 – at present)
  • Responsible for the all QA related activities in company.
  • Co-ordination between all QA personnel located in different part of the State according to schedule, inspections and report accordingly.
  • Implementation of Company code of conduct for quality
  • To maintain the Quality Standards of the company.
  • Negotiation with the vendors for the raw material.
  • All new staff training & procedures.
2. Manager (Quality Assurance) at NSY Ltd. (Feb 2007 – March 2009)
  • Production Follow-up
  • Approve production batches
  • Sampling development
  • Review & set critical points
  • Production Audits
  • Random testing
  • Responsible for the all QA related activities in company
  • Documented inspection procedure and sampling plan
  • Defect classification list prepared and maintained for all main product categories
  • Conduct internal testing
  • Coordinate with clients on the quality issues.
  • Coordinate with shipping department
3. Assistant Quality Manager In NOF Pvt. Ltd (March 2006 to Feb 2007)
  • Quality Assurance & Control
  • ERP on the production floor for better production.
  • Production planning for monthly production and accordingly inform other departments to ensure the availability of raw material on time.
  • Monitoring Procurement and Finishing as per standards.
  • Quality inspection in other plants and outsourced products.
  • Product Development & Fabrication
  • Sampling approval process, review, set critical quality points.
  • To conduct internal inspections and a part of social audits.
  • To ensure that factory is continuously following all the quality management system to be implemented at factory floor as per procedure and requirements.
  • Work with factory production team to develop the Pre production samples
  • Check out if any key issues related to the quality and production.
  • MBA in Retail Operations from NUD University.
  • B.E. in Production from NDY University.
  • HSC from NSJ Board with First class.
  • SSC from DNK Board with distinction.
  • 6 month project work on “Comparative study of strength properties of lap joint with varying lap lengths” at MDOP Pvt. Ltd.
  • 1 month industrial project Titled “Time Motion Study on Machines” at MDSL Co.
  • Auto CAD(Computer Aided Designing),Google Sketch up.
  • One year diploma course in computer application.
  • ERP Software
  • Secretary of cultural committee in Annual Programme.
  • Captain of Sports Team in University Sports.
Date of Birth: 26th October 19**
Address: 15th Street, NDO.
Languages known: English, Hindi.
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Quality assurance manager
Email Id : arxxxxxx@yahoo.com
Mobile No : 9xxxxxxxx

Experience Summary:
-10.2 years of experience in Software Industry
-8.2 Years of experience in Quality Function
-2.5 Years of experience in Manual Testing on Microsoft Technologies (Web Applications): 1 year as a Test Lead
-1 + Years of experience working on Microsoft Technologies as Developer / Software Engineer
-10 Months of experience as a trainee developer working on a Banking Application in Microsoft Technology (During Post Graduation)

Key Skills:
-CMMI Model, CMM model and ISO 9000 - 2001 Model, SAS 70
-CMMI Process Consultant
-Software Quality Assurance - Reviews and Audits for projects
-Project Management
-Project Governance

Soft Skills:
-Excellent verbal and written communication skills.

IT Skills:
-Web Skills : Java Script, HTML
-Programming languages : C, VB-6.0, Power Builder, PL/ SQL
-Application/Web Servers: IIS
-Operating system : Windows 2000,Windows NT, Windows 9x, DOS
-Database : SQL Server 7.0, Oracle, MS Access.
-Reporting Tools : Crystal Report 6.0
-Tools : Test Director, Test Track Pro, Starteam, Software Engineering, Visio, Dream-weaver

-Master of Computer Management - XXXX University,
-Bachelor Of Science (Electronics) - XXXX University
-Higher Secondary school Certification - XXXXXX Divisional Board
-Secondary School Certification - XXXXXX Divisional Board

Work Experience:
Company : XXXX
Designation : Quality Assurance Manager
Client: XXXXX

-Process Management
-Statistical Analysis
-Program Quality Management
-Business Processes and Customer Management Processes
-Account Level Quality Planning
-Account Level Metrics Dashboard
-Driving Multiple Improvement Initiatives at Account Level
-Project Quality Reviews, CMMI Audits
-Response to RFPs
-Business Value Articulation at Proposal Level
-Business Value Articulation for existing projects

Company : XXXXXX
Designation : Process Consultant /Quality Leader

-Project Health Index reviews for projects which include highlighting delivery related risks and process non compliances.
-CMMi readiness reviews for re-appraisal.
-Monthly metrics review and analysis for projects.
-Highlight and analyze risks in the projects. Risk Analysis with $ impact- financial impact.
-Review contribution margins.
-Prepare projects for SAS 70 audit.
-Conduct mock-audits based on SAS 70. Test evidences.
-Review SOW / MSA / Contracts / SLAs- Rewards-Penalties.
-Review / support proposals.
-Help projects in initiation phase to set processes.
-Facilitate CAR [Causal Analysis and Resolution] implementation.
-Review tailoring and deviations.
-Review project plans.
-Facilitate project closure and help projects submit good practices, lessons learnt and risks to organization database.
-Conduct pre-delivery audit for projects.

Company : XXXXXX
Designation : Process Consultant / Program Management Consultant

-Set up program management practice
-Set up project governance practice
-Set up project governance plan
-Set up quality plan
-Review project execution
-Causal analysis for projects
-Suggest improvements to senior management based on causal analysis
-Co-ordinate and conduct technical and process trainings
-Handle and solve governance and process related issues for projects

Company : XXXXXX
Designation : Process Consultant

-Governance team reviews super critical projects from the delivery perspective.
-Team provides management with a third party unbiased view about projects.

-Ensure Domain Managers can live up to their accountability duties
-Do an independent and neutral health check for selected high profile initiatives
-Get a view complementary to CMMI KPIs
-Create a review environment fostering openness and candor
-Identify initiative health improvement opportunities including proposed action items
-Identify common patterns and feed back to stakeholders
-Understand project status
-Review Project managers and Projects (cost, schedule, time to market, process compliance, etc)
-Guide Project managers to resolve any issues
-Provide consulting to strengthen the command center by laying out processes

-Supporting an application for on boarding of client for the bank

-The Project Management Plan was reviewed by the SQA of the project and no issues were reported. My contribution from governance perspective was highlighting issues related to delivery like -
-Number of defects the project could pass on to the next phase.
-Code review to assure good code quality by tight coupling of code to coding standards
-Estimation was done considering 22 man-days per month whereas in reality as per industry standards there are 20 Man days per month.?
-Analyzed a trend in number of defects across testing phases and advised the test management and development leads accordingly to take corrective as well as preventive actions.
-Supporting a portal for the bank
-The Project Schedule was reviewed and an issue of non uniform resource loading was highlighted (some resources were overloaded)
-Over a period of three weeks found out an issue regarding inaccurate and inconsistent weekly reporting of a project.
-Helped the project manager to dig out and document learning from earlier project and also helped to successfully incorporate those while planning for the next project.

Company : XXXXXX
Designation : SQA Team lead
Client: XXXXXX

-SWAT => Strengths, Weaknesses, Analysis & Tangible actions
-SWAT team was formed to assess effectiveness of the SQA function and CMMI implementation in Accenture-India Delivery Center.
-Effectiveness assessment becomes more and more important aspect of Quality function as organizations, after a certain time period, tend to question the need, effectiveness, value add, etc of the Quality Function.

-Strategize ways to assess effectiveness
-Implement assessment techniques
-Validate captured data
-Generate assessment reports
-Discuss with leadership
-Identify ways to improve effectiveness
-Change Control Board member for the enterprise wide Quality tool

-Received an award for high performance in SWAT team lead role
-Effectively reduced open NCs per project form 15.xx to 1.01 Open NCs/Per project.
-Partly Automated NC analysis and reporting
-Set up an informal mechanism to assess projects in relation to CMMi maturity levels
-Helped senior leadership improve customer satisfaction by 1.81%
-Helped senior leadership improve customer satisfaction survey coverage 3 fold
-Informally tagged as SQA for critical projects, new projects where PMs are also new to the organization

Client: XXXXXX
Designation : QA Lead

-Collate metrics from India, UK and Philippines
-Produce process performance baselines
-Publish overall metrics for the account
-Plot trends over a quarter
-Detect and follow up for metric outliers
-Re-baseline process performance

-This was a completely new initiative at Global level. Earlier there were localized metric teams working independent of each other.
-I successfully initiated and set up a metrics team, working out of India.
-Another achievement being that harmonizing and setting up methods to process collected data into meaningful information.

Company XXXXXX
Designation : Sr. QA Engineer
Client: XXXXXX

-Xpanxion started CMM L 4 journey in September 03, so my responsibilities as SQA spanned across process reviews, process owner, SQA (implementation), Internal Quality Auditor, SQA for SEPG function, SQA for Non-IT functions like HR and training.

SEPG Team Member:
-Review processes laid out by SEPG before QMS release
-GAP analysis
-Process maintenance
-Change Request analysis
-Participate in CCB
Process Owner: (Testing and Release processes)
-Reviewing processes.
-Reviewing Change Requests for processes.
-Approving Change Requests.
-Determine Process Capability Baselines.
Internal Quality Auditor
-Conduct process compliance/internal quality audit, document and report the results.
-Follow-up for verification of NCs to closure.
-Create SQA plan for project
-Review project documents for content and intent
-Conduct monthly / fortnightly project reviews
-Document and track non-compliances to closure
-Metric analysis
-Conduct SQA induction trainings
-Mentor new SQAs
-Analyze risks in the projects

-Assessment Team member for CMM L4 assessment in May 2004.
-I groomed, mentored a big project that management did not wish to include in the assessment and successfully got the project included in assessment scope.
-Software Quality Analyst (SQA) for SEPG.
-Reviewer for Quality Management System release.

Client: XXXXXX
Designation : Sr. QA Engineer (Test Lead)

-Requirements Analysis which includes clarifications and closure of the same.
-Reviewer for design documents.
-Assigning QA activities.
-Estimation of QA efforts.
-Test Plans Creation.
-Test Case Reports creation.
-Execution of Test Case Reports.
-Status reporting to senior management.
-Defect Reporting and Tracking.
-Defect Analysis - Measurement and Analysis using Statistical tools
-Release In-charge

Designation : QA Engineer

-Requirement analysis
-Assigning QA activities.
-Estimation of QA efforts.
-Test Strategies creation.
-Test Case Reports creation and execution.
-Status reporting to senior management.
-Defect Reporting and Tracking.

Defect Analysis - Measurement & Analysis.

-Single handedly completed the system
-Won the second place for Internal Project competition

-Completed PMP Training - 35 PDUs
-ITIL V 3 Foundation Certified
-Certified Internal Auditor - ISO 9001-2008
-Certified Software Quality Analyst-CSQA : 2007
-Certified Assessment Team Member for CMM Level IV assessment : 2004
-Advanced Certification In Automated Testing (Win-runner): 2003

-Overview to CMMI Model V1.2, conducted by QAI at Accenture

Trainings Conducted:
Professional Trainings:
-Conducted trainings for CSQA aspirants
-Conducted lectures for Manual Testing part of Diploma in Software Testing
In-house Trainings:
-SQA Induction
-Process Trainings

Personal Details:
-Birth Date:
-Languages Known:
Swati Das 11-27-2012