Rekha is a project manager on a large construction project. Late in the project, her client demands a big change. She assesses the impact of the change and tells the client how much time and money it will cost. But the client won’t allow any change to the schedule and won’t pay anything more for change. Rekha explains that the proposed change is well outside the documented scope of the original work. The client tells Rekha that he doesn’t care what was in the original scope and that she needs to implement the change with no impact to schedule or budget. What conflict resolution technique her client is using?

Options
- Confronting
- Withdrawal
- Smoothing
- Forcing


CORRECT ANSWER : Forcing

Discussion Board
Explanation-

Forcinf is, “Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.”

Sapna Ambadkar 03-20-2017 12:09 AM

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