BPO interview questions and answers

BPO industry is flourishing and recruitments are almost always on in both voice based as well as web based BPOs. If you are appearing for an interview at a BPO here are 40 interview questions and answers that should help you crack the interview. These questions and answers range from very general ones to the tricky ones. Prepare with these interview questions and answers to get through your BPO interview.
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BPO interview questions and answers


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BPO/Call center skills assessment test!

Tell us something about yourself.

This is usually the first question you would face in any interview. The basic purpose of this question is to start the communication and put the candidate to ease. This is the simplest but the trickiest question as you can take the interview in whichever direction you want through this question................
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What according to you is a BPO?

BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company..............
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Why do companies outsource their work?

There are mainly four reasons for a company to outsource its work:...............
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What are voice based BPOS?

Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else.................  
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What is off-shore outsourcing?

When a work process is out-sourced to a different country which is not nearby – it is called off-shore outsourcing. For e.g. If USA outsources a work process to India- it is off-shore outsourcing..................
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What is a call centre?

Call centres are voice based BPOs. These are usually used for sales, customer service or support activities................ 
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What attracts you towards a BPO?

When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry.............. 
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What are your strengths?

To answer this question – analyse the requirements of the position you have applied for and make a list of the qualities a person working in that profile should have. Pick up the qualities you have out of them and offer them as an answer.................
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Why do you want to quit your present job?

If you are currently working or worked in the past, it is one of the most obvious questions you would face..................
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How would you manage your accommodation?

This question might be thrown at you unexpectedly to see your reaction. To answer this, you can just say that accommodation will not be a problem, you will manage.................  
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How do you rate your communication skills?

Communication skills play an important role in almost all the jobs you perform...................
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Do you know anything about our company?

Answer to this question shows your level of interest in the job and company................
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Why should we hire you?

To answer this question, you need to prepare well in advance. Read through the requirements of the job properly...................
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If you were hiring for this position, what qualities would you look for?

A person in a particular role needs to have some qualities, skills and expertise. Analyse the ones required by the position and offer them as an answer..............
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What is your expected salary?

Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?”...................
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Would you like to ask any questions?

When you are going for a job interview, go prepared. Try to find out the latest information about the company...............
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Write your comment - Share Knowledge and Experience

Discussion Board
lovely answers

The answers we very easy & to the point. I really enjoyed reading them.

Cindrella Romeo Creado 06-24-2014 11:53 AM

Best support for Freshers

Lots of thank for uploading..!it is help for every person who wants to done the job.."

R Basith Baig 06-7-2014 02:59 AM

Thanks

Very usefull...Thankyou so much for such a great information

siddharth 06-3-2014 01:40 PM

Gained a lot of info about BPO Industry

one who is looking to enter in this industry should surf this site,they have mentioned practical interview questions

nikhil chowdary 05-2-2014 10:24 PM

BPO questions

It is too helpfull of my first BPO interview.The questions & answers are easily understandable one...

ANANDAPRIYA.K 03-9-2014 10:09 PM

Question for Interview

its was very helpful.....
Thanks

Sarita 02-6-2014 05:44 AM

BPO Job Consultants

Its great to see a blog sharing experiences and techniques for Freshers. We are a Recruitment Consulting firm and would be happy to assist jobseekers (freshers/exp) looking for jobs in Delhi NCR. We are already conducting walkins for a few job openings in Delhi NCR. You can get in touch with us on perfectsearchcon@gmail.com and someone from our office will get in touch with you.

Perfect Search Consultants 01-31-2014 05:20 AM

How to hire in bpo.

Thanks for good suggesion. I agry to your answer because i get many help so also else many answer send me.

Niraj vishwakarma 01-13-2014 11:07 AM

COMMENTS

thank you for the guidelines... BIG help.. especially for the firstimer like me to apply in a bpo companies....Godbless and more success for those who made this page.....

MA. VENUS RULL 01-3-2014 07:54 AM

BPO Questions

VEry Good and more useful for freshers..................!!

G Shinde 12-24-2013 09:56 AM

very useful for us..

Itz really awesome..you guys are doing a good job..It is very useful for the job seekers.thank you so much...:)

saranya 10-4-2013 12:30 PM

interview question

i usually come out in off manager round,, the main question is ....why u like to join bpo as ur computer application ?

shanawaz 09-28-2013 11:46 AM

About Bpo interview questions

It has helped me a lot in knowing about the interview questions, It is a very useful tool to share about the interview pattern For the Fresher Candidates who can gain the basic sort of knowledge to face the interview's in BPO,its an great work in sharing the information

Archana 08-26-2013 04:38 AM

bpo

very good questions & answers for interview.


krashan kumar singhal 08-11-2013 03:13 PM

interview

Perfect ques and answers very use ful for all

Sathish 06-26-2013 03:23 AM

job

no coment

imran ahmad 04-28-2013 03:46 AM

about site

really its good . . .this will use all like who is try to search for the bpo job

masthan 03-28-2013 11:21 PM

BPO interview

This is a good set of interview questions, a guide for applicants. Anyone applying for a position in a BPO company should try to review/answer these questions prior to the interview itself.

BPO interview 01-15-2013 08:58 PM

Great site

The given Q n A are real pictures in hr interview for any good bpo company.

Sunil 11-9-2012 10:43 PM

good

These questions which hv posted really helps for an freshers to flourish in an interview..on the other hand it gives diversity information abt an BPO sectors...thats too impressive....

saran 10-16-2012 01:52 AM

It's an excellent site

It's an excellent site for tips at interview for BPO's. I would like to rate the site. It helps me a lot to get over about the doubts, which had faced.

Mohd Azamuddin Ahmed 10-10-2012 12:50 PM

Comment

Not bad...

Shankar Hegde 09-4-2012 10:30 AM

good

Valuable stuffs have mentioned over here. For fresher who will be get an emancipation from interview.

veer 08-1-2012 07:12 AM

valuable for freshar's

really this is a unique information for all fresher's.
thanku very much

sachin 05-9-2012 05:47 AM

valuable for freshar's

really this is a unique information for all fresher's.
thanku very much

sachin 05-9-2012 05:47 AM

about question

thanks for giving us such a excellent information.........!

amit kakde 03-21-2012 05:26 AM

about the answer of this question

why i would like to switch the last job

lokesh gupta 03-12-2012 02:25 AM

great help

i have faced couple interview ,and the interviewer used to asked the same question.
it will great help to those who want to prepare and want to become a employee of BPO industry...........

yashwant 01-7-2012 06:57 AM

Thank you!

Thanks for giving so many questions and answers for BPO interview.

Piyush Pandey 11-7-2011 06:47 AM

BPO Interview

Questions I faced:
- In two minutes, describe the activities you have done since morning.
- Can you use different softwares easily?
- Why do you want to work for a BPO?
- How do you feel about working in night shifts or over the weekends?

Amit Solanki 11-5-2011 07:08 AM

BPO Interview

Good information about BPO/ Call centre industry to crack the HR Interview. I am appearing for an interview next week - Hope to clear it.

Anjum Khan 11-5-2011 02:27 AM

 

 

 
 
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