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BPO/Call center skills
assessment test!
This is usually the first question you would face in any interview. The basic
purpose of this question is to start the communication and put the candidate to
ease. This is the simplest but the trickiest question as you can take the
interview in whichever direction you want through this question................
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BPO stands for Business Process Outsourcing. When a company decides to outsource
some of its non-core work processes to another company..............
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There are mainly four reasons for a company to outsource its
work:...............
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Voice based BPOs are those BPOs where you are required to talk to the customers.
It may be for sales or support or service or anything
else.................
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When a work process is out-sourced to a different country which is not nearby –
it is called off-shore outsourcing. For e.g. If USA outsources a work process
to India- it is off-shore outsourcing..................
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Call centres are voice based BPOs. These are usually used for sales, customer
service or support activities................
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When you are asked this question – focus your answer mainly on the growth of the
industry and the prospects you see for yourself in the
industry..............
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To answer this question – analyse the requirements of the position you have
applied for and make a list of the qualities a person working in that profile
should have. Pick up the qualities you have out of them and offer them as an
answer.................
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If you are currently working or worked in the past, it is one of the most
obvious questions you would face..................
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This question might be thrown at you unexpectedly to see your reaction. To
answer this, you can just say that accommodation will not be a problem, you
will manage.................
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Communication skills play an important role in almost all the jobs you
perform...................
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Answer to this question shows your level of interest in the job and
company................
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To answer this question, you need to prepare well in advance. Read through the
requirements of the job properly...................
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A person in a particular role needs to have some qualities, skills and
expertise. Analyse the ones required by the position and offer them as an
answer..............
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Don’t jump at a figure when asked a question about expected salary. Put the ball
back in interviewer’s court by asking them, “What does the company offer for a
position like this?”...................
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When you are going for a job interview, go prepared. Try to find out the latest
information about the company...............
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Download BPO HR interview
questions!
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