Call Center Director CV Sample - Call Center Director CV formats / templates

An effective CV of a call center director should highlight following qualities:

- Good business and market knowledge
- Adaptability
- Strong leadership skills
- Effective time management skills
- Excellent interpersonal skills
- Ability to develop new leaders
- Customer service focussed
- Ability to solve complex problems
- Strong communication skills

Refer to following Sample CVs :

Sample Director CV
Sample CV for recruitment officer
Sample CV for admistration officer
Sample CV for advertising
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  • RE: Call Center Director CV Sample - Call Center Director CV formats / templates -Rajvardhan Rane (08/23/12)

  • Call center director CV sample



    MNO
    Telephone: +91 778******
    Email: mno***@yahoo.com
    Pune

    Career summary

    -15 years of experience in which 5 yrs as a Call Centre Director
    -Successfully supervised and managed team of 6 Head of Departments and 70 employees.
    -Experienced with implementing various voice process technologies
    -Proven ability to maintain a well disciplined and highly motivated employees

    Skill sets

    - Good business and market knowledge
    - Strong leadership and interpersonal skills
    - Ability to develop new leaders
    - Customer service focused
    - Ability to resolve problems

    Key responsibilities handled

    -Determining operational strategies by conducting assessments, performance review, capacity planning, and cost/benefit analyses.
    -Developing customer interaction and voice response systems, and voice networks
    -Monitoring system performance and make updates to the system with regards to new technologies
    -Doing HRM activities like recruiting, selecting, training, planning, monitoring, appraising, and reviewing performance
    -Defining user requirements and technical specifications with regards to quality and customer-service standards
    -Controlling and auditing financial objectives by scheduling expenditures, analyzing variances and taking corrective actions.
    -Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
    -Designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
    -To accomplish organizational goals by accepting ownership for exploring opportunities to add value to job accomplishments.

    Employer

    -Working at KLO Pvt. Ltd. since20**, as Director – call centre
    -BPO Pvt. Ltd. 19** to 20**

    Achievements

    -Won Best Manager Award in BPO industry in during 19** for increasing profits by A%
    -Awarded by The ABC group for higher productivity and performance in Customer Service

    Academic qualification

    -MBA – Marketing with B% marks from University 1
    -Bachelor of Art with A% from University 1
    -HSC with B% from ABC Board

    Personal Details

    -Date of Birth : 16.7.19XX
    -Languages Know : English, Hindi, and Marathi.

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