Call Center Director CV Sample - Call Center Director CV formats / templates
- RE: Call Center Director CV Sample - Call Center Director CV formats / templates -Rajvardhan Rane (08/23/12)
Call center director CV sample
Telephone: +91 778******
-15 years of experience in which 5 yrs as a Call Centre Director
-Successfully supervised and managed team of 6 Head of Departments and 70 employees.
-Experienced with implementing various voice process technologies
-Proven ability to maintain a well disciplined and highly motivated employees
- Good business and market knowledge
- Strong leadership and interpersonal skills
- Ability to develop new leaders
- Customer service focused
- Ability to resolve problems
Key responsibilities handled
-Determining operational strategies by conducting assessments, performance review, capacity planning, and cost/benefit analyses.
-Developing customer interaction and voice response systems, and voice networks
-Monitoring system performance and make updates to the system with regards to new technologies
-Doing HRM activities like recruiting, selecting, training, planning, monitoring, appraising, and reviewing performance
-Defining user requirements and technical specifications with regards to quality and customer-service standards
-Controlling and auditing financial objectives by scheduling expenditures, analyzing variances and taking corrective actions.
-Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
-Designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
-To accomplish organizational goals by accepting ownership for exploring opportunities to add value to job accomplishments.
-Working at KLO Pvt. Ltd. since20**, as Director – call centre
-BPO Pvt. Ltd. 19** to 20**
-Won Best Manager Award in BPO industry in during 19** for increasing profits by A%
-Awarded by The ABC group for higher productivity and performance in Customer Service
-MBA – Marketing with B% marks from University 1
-Bachelor of Art with A% from University 1
-HSC with B% from ABC Board
-Date of Birth : 16.7.19XX
-Languages Know : English, Hindi, and Marathi.